Thank you for shopping with Our Journey ("Company," "we," "us," or "our"). We strive to provide you with high-quality products and services. This Refund and Return Policy outlines our refunds, returns, and exchanges policy. By purchasing our Platform, you acknowledge and agree to the terms outlined below.

All products sold through our Platform are considered final sales. This means that once a purchase is made, it is non-refundable and cannot be returned or exchanged unless we explicitly state it in writing.

If you believe you have received a damaged or defective product or have any questions or concerns regarding this Refund and Return Policy, please contact us at:
Malaysia: hello@ourjourney.my
Singapore: hello@ourjourney.sg

Please note that this Refund and Return Policy applies solely to purchases made through our Platform and does not apply to any third-party websites, applications, or services that may be linked to or accessible from our Platform.

Please carefully review your order before completing the purchase, as all sales are considered final. We appreciate your understanding and support.